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Best Auto Repair, Little Rock

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CUSTOMER SERVICE

 3 Verified Review(s)

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Williams Automotive Inc. in Little Rock

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what our customers say

They are awesome. We will only use them from now on. Went in for 2 front tires, and had gotten a safety inspection. We were sure we needed drivers side brakes replaced and had mentioned it to them. They really could have taken us for more money but they are truly HONEST. They told use all the brakes on the car were great and the only thing they recommended was an alignment. So glad we stopped there instead of the cheaper place "Walmart". This establishment cares and is honest. I will recommend them to everyone I know.
A
, 06/22/2023

I could not be happier with the professionalism and service of the these guys! I had major damage to my daughter’s engine and they made sure I was completely aware of everything that was going on. They sent pictures, emailed, called…. They took their time and did exceptional work. Zero surprises Fees were fair and reasonable I never felt like they were taking advantage of me because I am a girl (which happens sometimes) Absolutely the best repair shop. They gained a forever customer.
D
, 05/17/2023

My truck's water pump gave out, and the serpentine belt flew off on the highway. I had my insurance company tow it to Williams Automotive Inc. I spoke with Jeff, and he informed me of what the damage was. He gave me a best and worse outcome for the fix. It has been my experience that when you are given two options of what may happen from an automotive shop, it's usually the more costly repair that you get to deal with, according to them, when they get back to you about it. However, surprisingly, Jeff got back to me via text with a picture of the object in question and informed me that the cheaper fix will do. I was shocked to say the least, and definitely happy about the good news. I believe they did excellent work, and gave me excellent customer service at a reasonable price. Would not hesitate to go back if/when needed.
B
, 06/09/2022

10 out of 10 as always. The mechanics do great work, no one tries to up sell you on anything. If a new or potential problem is discovered, while your car is being repaired for the original reason it's being worked on, NO additional or surprise repairs are done without the customer's approval first. Customer service is top notch, always professional and courteous, and the customers are always greeted like family. We will not take our vehicles anywhere else.
M
, 08/07/2020

Fair, honest, and good to deal with. They could be a bit faster on getting parts, they could be located better. But really in spite of those two things there is no one I would rather trust with my cars. I tried someplace else just to be closer to the hose. That was a huge mistake.
D

These guys are AMAZING!!!!! They will treat you like family and as if your car was their own. They don't upsell you on anything. They just tell it like it is, and get straight to the point of your problem. They're thoughtful, kind, generous, and they know what they do and do it well. I HIGHLY RECOMMEND them!!!!
J

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